What is included in Managed Print Services?

Managed Service

Managed Printer

Practical technology support tailored to your business environment, risk profile, users, and operations.

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99.9%

Printer Uptime SLA

24/7

Proactive Print Monitoring

Typical Support Response

30%

Potential Print Cost Savings

WHAT IT IS

What Are Managed Printer Services?

Managed Printer Services (MPS) put the day-to-day running of your printer fleet in the hands of a dedicated provider. It covers installation, firmware updates, consumables, repairs, and ongoing monitoring under one service, instead of juggling multiple vendors, warranty claims, and toner orders yourself. Most businesses don't realise how much printing costs until someone measures it: device downtime, wasted consumables, and ad-hoc callouts can quietly account for a meaningful share of annual IT spend.

WHY IT MATTERS

Print Management Built Around How Business Actually Works

Running a fleet of printers, copiers, and multifunction devices smoothly takes more than swapping toner when it runs low. Our Managed Print Services combine proactive monitoring, secure configuration, and a single point of contact, so your team spends time on their work, not on troubleshooting the office printer.

Proactive device monitoring, so consumables and maintenance are actioned before they interrupt your team
One point of contact for every printer, copier and MFP issue, regardless of hardware brand
24/7 technical support, with service levels aligned to Australian Privacy Principles (APP) compliance
Documented, secure print environments that protect sensitive documents from unauthorised access
Transparent, consolidated reporting so print costs are visible and easy to manage across every device

CAPABILITY

Next-generation business technology, managed end to end

Analysis

A full audit of your current print environment device count, usage patterns, and cost per page to pinpoint exactly where your fleet is losing money.

Design

A print environment designed around your business: right-sizing device numbers, placement, and capability to match actual demand, not guesswork.

Deployment

Installation, network configuration, and staff onboarding, with continuous monitoring switched on from day one.

Document Management

A single, secure system for scanning, storing, and retrieving documents. It reduces your team's reliance on paper-based workflows.

Fleet Management

Ongoing monitoring of consumption, consumables, and service of all devices. This also extends hardware life and reduces needless repair bills.

Cost Management

One predictable, all-inclusive service fee that replaces ad-hoc toner orders, call-out fees, and surprise repair bills.

INCLUDED IN THIS SERVICE

Every plan ships with the full delivery model.

Ongoing Maintenance - As part of our SLA, we cover repairs, replacement parts, and consumables. We also schedule preventative maintenance for devices.
Unlimited Support - Unlimited access to our technical experts - most printing problems are handled remotely the same day they’re reported.
Fleet Visibility - A live view of every device's status, usage, and consumables across all your business locations, from one dashboard.
Security Management - Device-level security controls including secure print release, encrypted print jobs, and audit logging to keep sensitive documents protected.

FAQS

Frequently asked questions

Installation, configuration, consumables, repairs, firmware updates, and ongoing remote monitoring for every device in your fleet, under one service agreement rather than multiple vendors.