Digital Marketing & Creative6 August 20192 min read

Watch out for myGov tax scam emails

What’s happened? Tax time is here, and we see a surge in scam impersonating trusted brands like myGov.

SCSophie ChenCSPRO insights
Warning message on a laptop screen about a myGov tax scam email targeting Australian users.

Tax time is here, and we see a surge in scams impersonating trusted brands like myGov. The Australian Taxation Office (ATO) is trying to trick you into giving them money or personal details. These scams can come through as emails, text messages and fake myGov login pages. Usually these scams will say you’re entitled to a tax refund or that you need to pay a debt. They are also made to look very real through the sophisticated use of myGov and ATO logos. Information and even email addresses which makes it easy for anyone to fall victim.

In June 2019, the ATO received 6,444 reports of tax-time scams that impersonated the ATO. Emails with links to fake myGov login pages were the biggest email scam in that month.

The trend in scammers demanding ‘debt’ payments via gift cards is also on the rise. Australians aged 18-44 years make the majority of iTunes payments to scammers ($94,420 in June alone), closely followed by Google Play cards ($27,993).

These scam messages often include links that direct you to fake websites or login pages - where you enter your login details and fill out your personal details to claim a ‘refund’. Scammers can then use this information to commit credit card or tax fraud and identity theft. By clicking on these links you also run the risk of downloading malware onto your computer.

How do I stay safe?

  • myGov will never send you a text, email or attachment with links or web addresses that ask you for your login or personal details. Do not click on links in emails or text messages claiming to be from myGov.
  • Always log in to your official myGov account to check your tax, lodge your return. If you also owe a debt or are due a refund. Do this by manually typing my.gov.au into your internet browser.
  • You can also check the status of your tax affairs at any time by calling the ATO on 13 28 61 or contacting your tax agent.
  • Have a strong password on your myGov account and add a security code to your login process to provide an extra layer of protection. This makes it harder for a hacker to get any further if they crack your password.
  • Unfortunately, these scams continue well beyond the 30 October deadline for tax returns, as scammers know many people are waiting for a refund or debt owed. It’s important to watch out for scams throughout the year.

For more information, please visit: www.staysmartonline.gov.au

TaggedCybersecurity services for tax scamsEmail scam detection solutionsmyGov tax scam protection

Frequently asked questions

They usually claim you are owed a tax refund or must pay a debt, and they use myGov and ATO logos to look genuine. Links lead to fake myGov login pages that collect your login and personal details for credit card fraud, tax fraud and identity theft. In June 2019, fake myGov login emails were the biggest email scam reported to the ATO.

Yes. Scammers impersonating the ATO increasingly demand that fake debts be paid with gift cards. In June 2019, Australians aged 18 to 44 made the majority of iTunes card payments to scammers, totalling $94,420 that month, followed by Google Play cards at $27,993. Treat any demand to pay a tax debt by gift card as a warning sign.

Log in to your official myGov account by typing my.gov.au into your browser yourself, rather than following a link in an email or text. You can also call the ATO or ask your tax agent. Protect your myGov login with a strong password and a security code, and remember these scams continue all year, not just at tax time.

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